Saturday, November 20, 2010

Doesn't anyone care?

This morning I was out in the lawn raking leaves at about 10:30 when I spotted delivery truck preparing to turn the wrong way up our one-way street (from Miller to Orchard). I yelled to him that it was a one way street, but he kept coming - and in the process tore down the phone lines that cross the street at that corner. He stopped the truck, and I yelled to him that he had taken down wires, but he ignored me, backed his truck down Orchard, paused, and then turned down Blake and left.

I went inside, discovered that among the lines he took out were our phone lines, and called the Cambridge police to report the incident. The Cambridge Fire Department promptly sent a truck out to inspect the downed lines and get them off the street.

I then called Verizon to report the downed lines, a real exercise in frustration. They force you to listen to ads for FIOS before giving you a chance to enter any options, and you're then forced through a voice response system that never offers you a chance to talk to a human. I tried contacting them on the web; that was just as fruitless. I wonder if Verizon has any clue how infuriating their customer support is.

Finally, I called back the Cambridge police department to see if they wanted any of the information I had, so they could follow up with the driver and/or trucking company. There was no interest at all.

SO - since it seems there will be no official action, I can at least publish what I have. First, the raw information:

  • License plate: MA 248 0924
  • DOT 949278
  • MC 640842
  • The truck was labeled DB Schenker and QTX, Salem, NH, and was a white box truck.
The U.S. Department of Transportation provides a lookup page for DOT/MC numbers, which provided these details on the trucking company:

Physical and
Mailing Address
SALEM, NH 03079
Phone(617) 201-0897
USDOT Number949278
MC NumberMC-640842

I got a good look at the driver, since he got out of the truck before driving off and asked me, "Is there a problem here?" in a threatening tone. He's a bit shorter than me (maybe 5'6"), mid 20's to mid 30's, black mustache, a little heavy. This was one time I regret not having a cell phone camera.

I'm still trying to figure out who, if anyone, I can report this incident to. It doesn't seem right that a guy can deliberately turn the wrong way on a one-way street, tear down phone lines, and just drive off.

Update: I filed a complaint (ID 100045255) with the Federal Motor Carrier Safety Admnistration.

Update, early January 2011: I got a response from the DOT, stating that they have opened an investigation.

Update, March 2011: I got another letter from the DOT; they are preparing an "enforcement action." Who knows what that means, but it should at least get the attention of the trucking company. Sometimes the system does work!

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